HMRC has announced the launch of a new compensation scheme for users affected by system issues when trying to register to the new Tax-Free Childcare Scheme.
Since April 2017, when the childcare service launched, IT glitches and other problems have prevented some parents from making claims.
If you've been unable to access Tax-Free Childcare through your childcare account for technical reasons, you may be able to get the government top-up as a one-off payment for Tax-Free Childcare. HMRC will also consider refunding any reasonable costs resulting from mistakes or unreasonable delays caused directly by the service not working as it should.
You may be eligible for these payments if you've:
Been unable to complete your application for Tax-Free Childcare
Been unable to access your childcare account
Have not received a decision about whether you're eligible, without explanation, for more than 20 days
Make a claim
To make a claim, you must send HMRC the following information;
Your full name
Your home address
National Insurance number
A brief description of the issues you've had
Bank name, account number and sort code
Copies of receipts for payments to your childcare provider
An online claim form can be accessed via the following link;
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